Privacy Policy

Our Commitments

How We Protect You

1. Information We Collect

ae777 collects information from you in several ways to deliver a safe, personalised, and legally compliant gaming experience. The categories of personal information we may collect include:

• Identity Information: Full name, date of birth, national ID or passport number, and proof of age to verify that you are 21 years of age or older as required under our responsible gaming policy.
• Contact Information: Email address, mobile phone number (including bKash or Nagad-linked numbers), and residential address in Bangladesh (city, district, postal code).
• Financial Information: Deposit and withdrawal records, transaction IDs, payment method identifiers (e.g., bKash wallet number, Nagad account, Rocket number, Visa/Mastercard last four digits), and account balance history for audit and compliance purposes.
• Technical Information: IP address, browser type and version, operating system, device identifiers, session timestamps, geolocation data (country and city level), and login history to monitor account security and detect fraudulent access.
• Usage and Behavioural Data: Game activity logs, betting patterns, wagering history, cricket match wager records, slots session data, preferred game providers, and navigation patterns within ae777's platform — used to improve service quality and personalise your experience.

2. How We Use Your Information

ae777 uses the personal information it collects for the following lawful purposes:

• Account creation and management — to register your account, verify your identity, and ensure you meet the 21+ age requirement.
• Processing deposits and withdrawals — to facilitate transactions through bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance via our support channels.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, and other unlawful activities on our platform.
• Responsible gaming compliance — to monitor gambling behaviour patterns and provide self-exclusion, deposit limit, and time-out tools to players who request them.
• Service improvement and personalisation — to analyse usage trends, improve platform performance, tailor game recommendations, and send you relevant promotional offers (where you have opted in to communications).

3. Payment Data and Financial Information

ae777 supports deposits and withdrawals exclusively through trusted payment partners operating in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks (Visa, Mastercard). When you transact on ae777, financial identifiers such as your mobile wallet number or card details are handled under strict security protocols. ae777 does not store full card numbers or mobile banking PINs on its servers.

All payment transaction records are retained for a period required by financial compliance and anti-money-laundering obligations. These records may be made available to regulatory authorities upon a lawful request. ae777 processes all financial data with SSL encryption and employs tokenisation where supported by payment providers to minimise the exposure of raw financial data.

4. Cookies and Tracking Technologies

ae777 uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics on how our platform is used. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering your language preference, and enabling secure payment flows. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated data about how visitors use ae777, including pages visited, session duration, and error rates. This data helps us improve the platform experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
• Preference Cookies: Store your platform preferences such as chosen game categories, display settings, and notification preferences so that your experience is consistent across sessions.

You may manage or disable cookies through your browser settings. Note that disabling essential cookies may impair your ability to log in or complete transactions on ae777. Continuing to use ae777 after being informed of our cookie use constitutes your acceptance of this practice.

5. Data Sharing and Disclosure

ae777 does not sell, trade, or commercially transfer your personal information to outside parties. We may, however, share your information with trusted third parties in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Visa, Mastercard), identity verification services, and technology infrastructure providers who assist ae777 in delivering its platform. These parties are contractually obligated to protect your data and use it solely for the services they provide to ae777.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory investigation, ae777 may disclose user information to relevant government bodies or law enforcement agencies. We will only do so to the minimum extent required by law.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of ae777's business assets, user data may be transferred as part of that transaction. You will be notified in advance via the email address associated with your account.

In all cases, any party receiving your data is required to maintain confidentiality and use the information only for the purposes for which it was shared. ae777 remains accountable for ensuring these obligations are met.

6. Data Retention

ae777 retains your personal data for as long as your account remains active or as long as is necessary to provide you with our services. Following account closure, we retain certain categories of data — including identity documents, transaction records, and correspondence logs — for a minimum period required by applicable financial, anti-money-laundering, and consumer protection frameworks.

Data that is no longer required for any lawful purpose is securely destroyed or anonymised. ae777 does not retain personal data beyond what is strictly necessary. If you have specific questions about the retention period for a particular category of your data, you may contact our support team at [email protected].

7. Your Rights as a User

ae777 respects your rights over your personal data. As a registered user, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access — Request a copy of the personal data ae777 holds about you.
• Right to Rectification — Ask us to correct any inaccurate or incomplete personal data without undue delay.
• Right to Erasure — Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction — Request that we limit the processing of your personal data in specific circumstances, such as while a dispute or correction request is being resolved.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. Please note that some rights may be limited where ae777 has a legal obligation to retain or process your data.

8. Security Measures

ae777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular vulnerability assessments and security audits, two-factor authentication options for user accounts, and staff training on data protection best practices.

While ae777 takes every reasonable precaution to safeguard your data, no system transmitted over the internet can be guaranteed to be completely secure. If you suspect that your account has been compromised, please contact our support team immediately at [email protected] and change your password without delay.

9. Third-Party Links and Services

ae777's platform may reference or display the names of third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These are service providers whose software powers games on ae777, and they operate under their own privacy and data handling standards. ae777 does not control and is not responsible for the privacy practices of these providers. Where you interact directly with a third-party provider's interface within ae777, that provider's own terms may also apply. We encourage you to review the privacy policies of any third-party service you engage with.

10. Children's Privacy and Age Restriction

ae777 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or store personal data from any person under the age of 21. As part of our registration and verification process, ae777 requires proof of age from all users. If we discover that a user under 21 has provided personal information and created an account on ae777, we will immediately suspend that account and securely delete the associated personal data. Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent minors from accessing online gaming and betting platforms.

11. Changes to This Privacy Policy

ae777 reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to new legal requirements, updates to our services, or improvements to our data handling practices. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of ae777 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ae777 handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach us at: [email protected]